At InfoGrasp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or interact with our platform.
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, account preferences
- Professional Information: Company name, job title, business information
- Communication Data: Messages, support tickets, feedback, and correspondence
- Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
Usage Information
We automatically collect information about how you use our services:
- Technical Data: IP address, browser type, device information, operating system
- Usage Analytics: Pages visited, time spent on site, click patterns, feature usage
- Performance Data: System performance, error logs, response times
- Location Data: General geographic location based on IP address
We use your information for the following purposes:
Service Provision
- Provide, maintain, and improve our InfoGrasp services
- Process transactions and manage your account
- Deliver customer support and respond to inquiries
- Customize and personalize your user experience
Communication
- Send service-related notifications and updates
- Provide technical support and customer service
- Share important policy or service changes
- Send marketing communications (with your consent)
Business Operations
- Analyze usage patterns and improve our services
- Conduct research and development
- Ensure security and prevent fraud
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business:
- Cloud hosting and infrastructure providers
- Payment processing companies
- Analytics and monitoring services
- Customer support platforms
- Email and communication services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms of service
- Prevent fraud or security threats
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- Encryption: Data encrypted in transit and at rest using industry-standard protocols
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Updates: Security patches and system updates applied promptly
Organizational Measures
- Employee training on data privacy and security
- Regular security audits and assessments
- Incident response procedures
- Data breach notification protocols
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for basic website functionality
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality.
6. Your Rights and Choices
You have several rights regarding your personal information:
Access and Control
- Access: Request copies of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Obtain your data in a structured, machine-readable format
Communication Preferences
- Opt-out of marketing communications
- Manage notification preferences
- Control cookie settings
Account Management
- Update account information
- Change privacy settings
- Close your account
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.
8. Third-Party Services and Links
Our website may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Integrated Services
We may integrate with third-party services such as:
- Analytics platforms (Google Analytics, etc.)
- Customer support tools
- Payment processors
- Social media platforms
9. Children's Privacy
InfoGrasp is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
